FAQS

Before placing an order, registration is not required. You have the option to register after completing your shopping or proceed as a guest during checkout.

By registering an account, you unlock the following benefits:

1.Easily track orders and review past purchases.

2.Expedite future checkouts by saving your addresses.

3.Take control of your account details, address book, and email preferences.

To reset your password, simply click on the "Forgot your password?" button located on the login page. An email will be promptly dispatched to your inbox containing instructions on how to proceed with resetting your password. Kindly follow the instructions provided in the email to complete the password reset process.

We prioritize safeguarding your privacy and personal information. For detailed insights into our privacy practices and how we protect your data, we encourage you to review our Privacy Policy. Rest assured, all information transmitted through our website is treated with utmost confidentiality.

If you need to modify or cancel your order, we're here to assist you before it's dispatched for shipping. Once your package is in transit, changes cannot be accommodated. Please reach out to our customer service team via email at support@acfoda.com for assistance. We're committed to providing you with the best service possible.

If you haven't received the confirmation email for your order, please contact us at support@acfoda.com. Alternatively, you can log in to your account to review your order history.

To apply your promotional code, just input it into the discount field during checkout, then select 'Apply.' Your order will automatically reflect the discounted price

you can only use ONE discount per order.

If you encounter difficulties with your coupon code, please reach out to us for assistance. It's possible that the code has expired or there may be restrictions associated with its use.

Once your order has shipped, you will receive an email notification with tracking information. Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

Express delivery typically takes 8-12 working days, while standard delivery usually arrives within 12-15 working days. The shipping duration is contingent upon the inventory status at the local warehouse. Please bear in mind that the shipping period excludes the standard processing time of 1-2 business days needed to dispatch the order.

Germany, Switzerland, Austria, Italy, France, Spain, Belgium, Luxembourg

Normally, the shipping address cannot be changed. Before it is shipped, you can email us to change your address.

We offer split delivery for your order under the following circumstances:

Items are dispersed across multiple warehouses.

Certain items require additional preparation time.

There is a weight limitation or restrictions imposed by the courier

Check for any notifications indicating a "delivery attempt," which suggests that the delivery person attempted but failed to deliver the package due to absence.

Kindly inquire with your neighbors to check if the package was mistakenly delivered to the wrong address.

Allow until the end of the following day for the package to arrive, as some carriers' electronic systems may erroneously mark the package as delivered when it's still in transit.

Contact the carrier using the provided tracking number to obtain additional information about the delivery status.

For further assistance, please reach out to our customer service team via email at support@acfoda.com.

Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or immediate refund. For more information see the return policy section

Once your order is refunded, you will be notified by email. If your return is accepted, your refund will be processed and applied to the original payment method. Please note that credit card refunds can take up to 3-10 business days to show up in your bank account due to varying processing times between financial institutions.

We apologize for the inconvenience caused by the damaged item you received. If a product arrives damaged or has a manufacturing defect within 30 days of your order receipt, it qualifies as defective. To assist you, please send a photo of the damaged product along with your details to our customer service team at support@acfoda.com. We'll be glad to help you resolve the issue. Please be aware that items damaged after 30 days from the date of order receipt are not considered defective but rather the result of normal wear and tear. Unfortunately, damaged items older than 30 days cannot be returned or refunded.

If you find that an item does not fit you when you receive it, please feel free to contact us. Email our customer service team at the following address:support@acfoda.com

We apologize for the inconvenience caused by the missing item in your order. Please first verify your order confirmation to ensure the item was included. Additionally, kindly review all your email folders, including junk/spam, to see if you received any notifications regarding the possibility of your order arriving in multiple packages. If you are unable to locate the item and the expected delivery date has elapsed, please reach out to our contact section, and we will promptly address the issue for you.

If your order has been cancelled, we recommend reaching out to your financial institution to confirm the status of your payment method. In the event that the product you purchased are temporarily out of stock, we will initiate a direct refund for you. For further assistance, please don't hesitate to contact our customer service team via email at support@acfoda.com.

Please verify that your shipping address is accurate. If it is correct, kindly email us at support@acfoda.com with details of your situation, and we will gladly investigate the issue for you. Following our investigation, we will resend your package promptly.

If you've received the wrong item, please reach out to us at support@acfoda.com before initiating the return process so that we can assist you promptly. In case your order is missing an item, kindly contact us with your order number and specify the missing item, and our team will provide the necessary assistance.

This return process may take up to 2-5 business days from the date your return tracking indicates "delivered". Please allow up to 7 business days for the refund to be issued to your original method of payment.